Services

Lanner is a world-leading ODM of network appliances and IPCs. As such we offer a fully-featured range of design, customization and manufacturing services for a range of embedded computing systems.

Global Services

Global Presence

Lanner Hubs offers Lanner’s worldwide customers the professional services with excellent performance & high customer satisfaction. Lanner provides RMA service and technical support at hub to round off its customer service package.

Technical Support

The Lanner Technical Support Department (TSD) responds to spec, setup, driver and document inquiries to maintain and enhance customer satisfaction. TSD handles customer complaints and issues, and maintains a comprehensive database of issues for continuous product quality improvement

RMA Service

RMA is to provide a repair service and support fulfilling customer’s requirement of recovering returned products. RMA shall provide the field return feedback to manufacturing quality management for product quality improvement.

Drop Shipment Service

Lanner provides drop shipments services that deliver directly to your customers in your branded box right from our logistic center worldwide

Status Tracking

Successful logistics translates into efficient execution. At Lanner, clients’ projects can be tracked through the production process via a product number allowing for routine project updates. By making each product traceable, Lanner can guarantee consistency and quality.

Certifications and Social Responsibility

Quality Certificates

Lanner maintains numerous quality certificates demonstrating our commitment to design and manufacturing quality, continuous improvement and environmentally friendly production processes.

ISO28000:2007Supply Chain Security

On May 7, 2015, Lanner achieved ISO28000:2007 certification from SGS on supply chain security management, making Lanner among the first IPC companies to receive this certification. With the ISO28000 certification, Lanner proves its dedication in maintaining an integrated logistics with the aim of securing product shipment from manufacturing plants to clients.

Disaster Recovery Plan

In the event of Lanner encountering any of the natural disasters and resulting in the temporary loss of some or most of its production capacity, Lanner will kick off the disaster recovery process and actions that include IT, Material Pull in and Manufacturing Recovery in order to resume production and order fulfillment no longer than 8 weeks after the occurrence of the said event.

Preventive Management System

The Preventive Management System ensures that all factory floor equipment is properly calibrated and performs within defined operating parameters. It is also responsible for maintaining the capacity of factory employees and conducts training and evaluation to ensure all factory employees adhere to established quality procedures, including:

  • Equipment Maintenance System
  • Calibration Management System
  • Manufacturing Replacement Parts Management System
  • Training Practices

Green Product Management System (GPMS)

The Green Product Management System ensures that Lanner products and manufacturing processes are in compliance with environmental regulations including RoHS.

  • IQC & OQC Inspection - Handheld X-ray Fluorescence spectrometers
  • Green supply chain management
  • Green component data management system
  • Inspection equipment for RoHS

Quality System

Lanner's quality assurance procedures include the regulation of the quality of raw materials, assembly procedures, testing procedures, production management and inspection processes. Lanner's QA team is well-versed in the Plan-Do-Check-Act approach to quality and we have extensive experience and a proven track record of customer and independent audits.

Some of the many ways we ensure product reliability include:

  • Design verification
  • In-line failure testing
  • Extended burn-in procedure
  • Statistical control of errors
  • Deep analysis of quality practices

Lanner Design Quality Assurance (DQA) focuses on new product development processes to ensure quality is built in during the product design stage. Lanner provides focused resources and corrective action plans to continuously improve quality testing results.

Lanner DQA cover the following testing items:

  • New Product Introduction (NPI) Process
  • Building Block Design Process
  • Compatibility Test
  • Signal Quality Measurement
  • Reliability Test
  • Component Approval

Manufacturing Quality Management

Lanner Manufacturing Quality Management (MQM) focuses on maintaining quality throughout the production process, and includes thermal testing, drop testing, burn-in procedures, equipment maintenance and calibration, and other systems for ensuring ongoing end product quality. MQM constantly feeds quality-related issues to R&D for improved product performance and compatibility.

Closed Loop Corrective Actions (CLCA)

The CLCA system defines a quality process flow that integrates all of the specific quality systems to provide feedback to R&D and manufacturing for continuous quality improvement

Online Engineering Requests and Changes

The engineering change system is linked to Lanner's ERP system to control engineering changes and rework requests, ensuring that engineering changes are incorporated into future design and manufacturing processes.

Quality Reporting

Data Collection and Reporting

Data collection and reporting is performed for each manufacturing operation. Data is collected, reported and analyzed in yield rate reports and distributed to customers for each work order. Data collection contributes to continuous quality improvement by incorporating a number of distinct but linked systems.

Component Qualification and Control System

Lanner component qualification processes employ the latest inspection equipment to ensure the quality of materials and components prior to manufacturing, and to inspect semi-finished components during manufacturing.

Handheld and benchtop X-ray fluorescence spectrometers are used to detect levels of regulated substances for RoHS compliance, and all materials and components are rigorously inspected to ensure purity and conformance with strict material composition limits.

Production

Lanner owns and operates its own in-house state of the art SMT, DIP, assembly and testing facilities. By maintaining control of the entire manufacturing process, we ensure the integrity of your end product through our tight production procedures, integrated quality assurance programs and rigorous design quality.

In-house Manufacturing

In-house manufacturing ensures the stability, quality control and compatibility of our customers' end products. Our in-house DIP and SMT lines, In-line Circuit Testing Machines, Automated Optical Inspection and Manual Insertion production lines incorporate advanced production and testing equipment to ensure optimum product quality and maximum yield for our customers.

Lanner offers the following manufacturing services:

  • PCB design
  • Motherboard production
  • Expansion card manufacturing
  • System assembly
  • System integration
  • Extensive burn-in
  • Rigorous system testing and stressing
  • Serial number integration
  • White-room confidentiality
  • Secure online manufacturing schedules

Preconfigured units

As the final stage in the assembly process, Lanner can install your software on the network appliance, so you receive a fully functioning unit with your latest software configuration. Simply upload your firmware to our secure servers and we'll load the software and send you a completion report.

Full Customization Service

Take advantage of Lanner’s product customization support when it comes to the final touches on your product. Lanner’s services include everything from industrial design of 2D and 3D faceplates, chassis color, custom packaging, to software system configuration, packaging and labeling. This ensures that your product accurately promotes your brand and leaves a lasting impression with your customers.

Lanner's experienced mechanical engineers and graphic design team can take charge of your cosmetic finishes according to your guidelines. Tell us what you require and we'll create the logos, images, packaging and labeling to make your appliance look and feel just how you imagined it.

Custom Chassis

Form Factor

Choose from an array of form factors and platform level components to create the perfect appliance or solution based on your application requirements. Whether you need a desktop, 1U, 2U or blade solutions, Lanner's engineers can design or customize a solution to meet your needs.

Treatments

Indenting a logo on the top or side of your network appliance adds that something extra to set your appliance apart.

Color and finish

It's your product and your style. Tell us what color you require and what finish will best suit your market and make your appliance stand out, and we'll manage the rest.

Branding Bezel and Faceplate

Mylar face-plates

Mylar faces-plates are a fast and cost effective way to give your network appliance a distinctive look. Your faceplate can be designed to fit your unique branding requirements, and will add a touch of your company to your product. Lanner's in-house design team can help you create that special nameplate to your company's CIS requirements, or we can provide you with the mechanical template for you to do in house.

Custom bezel

A custom bezel is a fantastic way to make an impact with your appliance. We have years of experience creating classy product designs that help our customers set their brand apart. Because of our experience, we take customers through the entire process, from cost volume analysis through to design, tooling and manufacturing.

Packaging and Labeling

Labels, Serial Number and MAC Addresses

Our automated production process keeps track of every unit's serial and MAC address during production. Details are used to create product and shipping labels per your specifications. With each shipment you receive a full list of all serial and MAC addresses, making it easy to track products in the field.

Shipping Boxes

We provide full service packaging design, including inner and outer boxes, packing foam and accessory boxes. Packing boxes can be printed in single, dual or full color according to your requirements.

Manual and Support Materials

Support materials help reinforce your brand identity. Lanner arranges the design and printing of your CDs, manuals, and any other support materials you require to your brand specifications.

Prototyping

During the prototype stage Lanner can help you with testing guidelines and BIOS tuning to maximize the performance of your appliance. Lanner has a wide range of standard appliances that ship off the shelf within a few days of first inquiry. This speeds up your product development and brings your product to the market faster.

Architecture Approval

Your first prototype allows you to port your application to the appliance and benchmark its performance, both network and processing. During this stage Lanner can help you with testing guidelines and BIOS tuning to maximize the performance of your appliance.

Golden Sample

Upon completion of all cosmetic modifications and certifications, we'll create two golden samples for your final approval. One golden sample will remain with your account manager to serve as a test machine if any issues arise.

Software Engineering

Equip your platform with the necessary BIOS or firmware with .the help of Lanner’s software team. Our software development expertise extends from the circuit board up through the BIOS, firmware, drivers and API level, to ensure seamless communication between hardware and application software.

Customized BIOS Settings

Need your BIOS set prior to shipping? Lanner’s BIOS engineers can create a specific BIOS build for your application, making deployment easier for everyone involved. Furthermore, because the BIOS is made to spec, you can reset the BIOS making it easy to clear the BIOS when necessary without having to reload your settings.

Value-Added Software Tools

Lanner appliances are not only built with state-of-the-art engineering, but also programmed with value-added software utilities. Lanner has a wide range of functional software services including IPMI, DPDK, Secure Boot, Power Ignition Control, Gen1/2/3 Bypass, Parallel Port LCM programming, USB and Serial Port Graphic-based LCM, and HiS (Hardware Integration System).

Firmware and Drivers

Lanner has a strong team of firmware and driver software engineers to help you get your application up and running on Lanner hardware. Our team specializes in network driver coding, Cavium OCTEON firmware, RMI firmware and open source Linux drivers for Intel and VIA platforms.

Windows Embedded

Lanner is a Microsoft partner of the year and has over 10 years experience building OS platforms for embedded applications. If you need a platform with embedded Windows Embedded OS, we can provide the first build and the license to match. Ask your account manager for more information.

Linux

Embedded Linux distributions and hardened Linux kernels for network security appliances. Lanner possesses a wealth of experience developing platforms with embedded Linux, as well as integrated topologies linking the hardware, middleware, OS and the customer's application.

Splash screen

Deliver a consistent brand message by enabling a corporate splash screen during the boot phase of your network appliance. Lanner can load this splash screen as the default in all your network appliances.

Hardware Engineering

Customers trust Lanner hardware engineering services because of our commitment to the ODM business model and our extensive experience in developing and producing products to precise customer specifications.

Lanner has the engineering capacity to create completely customized hardware platforms per our client's request. Our experienced development team walks you through the entire process, from selecting your core architecture, to network considerations to defining your final specification.

Our Strength

  • Multiple platforms support (x86, RISC and others)
  • Hybrid dual motherboard systems
  • Cableless appliance design
  • High reliability with hot swappable/redundant design
  • Network module integration
  • Robust fanless design with thermal solutions
  • Rugged environment design
  • Form factors and mounting options
  • FIPS /NEBS /E-mark/EN50155/IEC-61850 compliance

Well-experienced in Mechanical Design

Lanner’s engineers are well versed in tackling the multitude of design issues faced on the board and mechanical level including ventilation, peripherals, and more. Rigorously tested, Lanner products operate within a broad range of environmental parameters to guarantee product robustness in an array of applications.

Fully customized Architecture

Choose from an array of boards, form factors and platform level components to create the perfect appliance or solution based on your application requirements. Whether you need a desktop, 1U, 2U or blade solutions, Lanner's engineers can design or customize a solution to meet your needs.

Industrial-leading Thermal Design

The mechanical thermal solution is of key importance for stable operation. Lanner's mechanical team is highly trained in designing excellent thermal solutions for tough deployment scenarios. Recent successes include designing a completely fanless network appliance for an industrial firewall application.

Cableless Design

Removing the cables from a network appliance improves long-term reliability. Lanner has successfully developed products with zero internal cables. Talk to an account manager for more information on the advantages of cable-less network appliances.

FIPS Compliance

Serving the US government requires meeting stringent FIPS chassis mechanical guidelines. Lanner is well versed with FIPS requirements and can custom-tailor a solution to match.

Strategic partnerships

Lanner’s strategic partnerships allow us to incorporate the latest in industry technology to provide customers with a richer palette of options.

Quality Assurance

Lanner's quality assurance procedures include the regulation of the quality of raw materials, assembly procedures, testing procedures, production management and inspection processes. Lanner's QA team is well-versed in the Plan-Do-Check-Act approach to quality and we have extensive experience and a proven track record of customer and independent audits.

Manufacturing Services

Lanner owns and operates its own in-house state of the art SMT, DIP, assembly and testing facilities. By maintaining control of the entire manufacturing process, we ensure the integrity of your end product through our tight production procedures, integrated quality assurance programs and rigorous design quality.

Who We Are

Lanner Electronics Inc (TAIEX 6245) is a world leading provider of design, engineering and manufacturing services for advanced network appliances and rugged applied computing platforms for system integrator, service providers and application developers.

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Head Office

7F, 173 Datong Road Section 2,Xizhi District,New Taipei City 22184,Taiwan

Telephone: +886-2-8692-6060
Fax: +886-2-8692-6101
Email: contact@lannerinc.com

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