Lanner's quality assurance procedures include the regulation of the quality of raw materials, assembly procedures, testing procedures, production management and inspection processes. Lanner's QA team is well-versed in the Plan-Do-Check-Act approach to quality and we have extensive experience and a proven track record of customer and independent audits.
Some of the many ways we ensure product reliability include:
- Design verification
In-line failure testing
Extended burn-in procedure
Statistical control of errors
Deep analysis of quality practices
Quality CertificatesLanner maintains numerous quality certificates demonstrating our commitment to design and manufacturing quality, continuous improvement and environmentally friendly production processes.
Quality SystemsLanner quality systems are organized into several subcategories that correspond to relevant R&D, manufacturing and customer service-related departments, so that quality issues are addressed in the shortest time possible, and that quality and consistency are incorporated into every step of the design and manufacturing process.
Design Quality Assurance (DQA)DQA focuses on new product development processes to ensure quality is built in during the product design stage.
Quality ControlQuality Control focuses on maintaining quality throughout the production process, and includes thermal testing, drop testing, burn-in procedures, equipment maintenance and calibration, and other systems for ensuring ongoing end product quality. QC constantly feeds quality-related issues to R&D for improved product performance and compatibility.
Technical SupportThe Technical Support Department responds to spec, setup, driver and document inquiries to maintain and enhance customer satisfaction. TSD handles customer complaints and issues, and maintains a comprehensive database of issues for continuous product quality improvement.
Continuous Improvement ProcessesLanner provides focused resources and corrective action plans to continuously improve quality testing results.
Data Collection and ReportingData collection and reporting is performed for each manufacturing operation. Data is collected, reported and analyzed in yield rate reports and distributed to customers for each work order. Data collection contributes to continuous quality improvement by incorporating a number of distinct but linked systems. The Shop Floor Information System, Abnormal Notice Process and the e-Maker system (e-Service and e-RMA systems) work together to provide thorough data for continuous quality improvement.
Closed Loop Corrective Actions (CLCA)The CLCA system defines a quality process flow that integrates all of the specific quality systems to provide feedback to R&D and manufacturing for continuous quality improvement.
Online Engineering Request/ChangesThe engineering change system is linked to Lanner's ERP system to control engineering changes and rework requests, ensuring that engineering changes are incorporated into future design and manufacturing processes.
Preventive Management SystemThe Preventive Management System ensures that all factory floor equipment is properly calibrated and performs within defined operating parameters. It is also responsible for maintaining the capacity of factory employees and conducts training and evaluation to ensure all factory employees adhere to established quality procedures.
- Equipment Maintenance System
Calibration Management System
Manufacturing Replacement Parts Management System
Green Product Management System (GPMS)The Green Product Management System ensures that Lanner products and manufacturing processes are in compliance with environmental regulations including RoHS.
- IQC & OQC Inspection - Handheld X-ray Fluorescence spectrometers
Green supply chain management
Green component data management system
Inspection equipment for RoHS